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Rendre/détruire la caution après le départ : Gestion quotidienne


Rendre/détruire la caution après le départ

Toute la gestion au quotidien de nos gîtes, chambres d'hôtes et locations de vacances.

Re: Rendre/détruire la caution après le départ

Messagepar Marie-Pia » 09 Juillet 2014, 22:53

Bonsoir,

Je constate que les pratiques sont différentes. Certains rendent la caution le jour du départ tandis que d'autres la conservent et renvoient après la départ le chèque ou effectuent un virement si la caution a été payée en espèces. Cela m'amène à vous demander si :
- vous délivrez un reçu pour la caution ? (Surtout si elle est donnée en espèces)
- vous établissez un état des lieux ? En vas de litige, j'imagine que ce sera votre parole contre la leur .....
C'est bien compliqué.
Perso, je rédige un état des lieux et je rends la caution de suite. Mais bon, lors du départ les gens sont pressés et je ne peux pas tout voir. Pour l'instant je n'ai eu aucun soucis et j'espère que ça va continuer ainsi. En général les hôtes me signalent là casse (souvent des verres) et je ne retiens rien sur la caution.

Marie-Pia
Gîtes à l'Ancienne Tannerie en Alsace
www.gite-ancienne-tannerie.fr
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Re: Rendre/détruire la caution après le départ

Messagepar Julie » 14 Juillet 2014, 12:41

Non je ne délivre pas de reçu et je ne fais pas d'état des lieux.
Nous avons eu une fois un groupe qui nous a dit en partant "tout s'est bien passé à part que les deux radiateurs sont arrachés des murs mais c'était comme ça à notre arrivée" ... :| :-/ Ils osaient nous dire cela alors que l'on fait le ménage à fond à chaque fois et qu'il y a avait des morceaux de nos murs de plus de 10 cm au sol avec du plâtre partout ... Deux radiateurs arrachés dans la pièce principal je pense que ça se remarque lors de la visite d'entrée ?

Franchement, tu aurais pensé à noter dans ton état des lieux : radiateurs accrochés aux murs ?

Contre la mauvaise foi on ne peut rien, mais dès lors que je sais très bien qu'ils sont d'une grande mauvaise foi désormais c'est simple : j'encaisse la caution.
Ils ne sont pas mécontents ? Et bien qu'ils m'envoient un courrier pour aller au tribunal. Ils expliqueront que lorsque nous avons fait la visite il y avait deux radiateurs qui pendaient et des morceaux de murs partout par terre...

Les hôtes les plus indélicats ne se prennent pas la tête,
moi non plus.

Idem pour les dernières minutes, désormais c'est paiement CB et s'ils ne veulent pas, ils ne viennent pas.
Après avoir préparé les gîtes 2 fois pour rien cette année et refusé d'autres locations, j'en ai assez de la jouer sur le mode de la confiance. La même règle pour tout le monde et des moyens simples pour m'éviter de perdre mon temps avec des mal-éduqués.

Heureusement, ces personnages restent des exceptions mais selon les dégâts ça prend quand même bien la tete.
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Re: Rendre/détruire la caution après le départ

Messagepar durandal » 19 Juillet 2014, 21:51

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