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Notre petit est malade, on va partir...Vous nous remboursez? : Gestion quotidienne


Notre petit est malade, on va partir...Vous nous remboursez?

Toute la gestion au quotidien de nos gîtes, chambres d'hôtes et locations de vacances.

Re: Notre petit est malade, on va partir...Vous nous rembour

Messagepar Lestran » 15 Mai 2013, 20:27

Julie, nonnonononononoooooooooooooooooooooooooooooooooooo!!!!!!!!!!!!!!!!!!!!!
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Re: Notre petit est malade, on va partir...Vous nous rembour

Messagepar Julie » 16 Mai 2013, 23:57

:hehe:

me suis faite bananée et pis c'est tout :gene:
ils m'ont eu grâce à la fameuse corde sensible :triste1:

::d
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Re: Notre petit est malade, on va partir...Vous nous rembour

Messagepar insolite Aveyron » 17 Mai 2013, 11:43

Pu.... t'as remboursé ?????

Julie non ! Faut absolument que tu précises (si tu ne l'as pas déjà fait), que tout séjour écourté n'est pas remboursable. Bon si c'est un décès après c'est au cas par cas et selon période

Une fois j'ai fait un prix sur les 2 nuits restantes à payer (mais je n'ai pas remboursé, le solde devait être sur place, mais uniquement parce qu'on était en basse saison, bon ils ont été honnête, cause temps avec les enfants pas super) mais bon malade etc faut pas rembourser sauf cas exceptionnel et comme son nom l'indique cela doit rester exceptionnel !!

Crois moi de la relation clientèle j'en ai fait des tonnes

Suis désolée pour toi :/
Bise
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Re: Notre petit est malade, on va partir...Vous nous rembour

Messagepar Julie » 17 Mai 2013, 12:22

oui mais ils m'ont fait le coup du bébé qui a été hospitalisé en décembre alors qu'il n'a que quelques mois...

... pfiiiiou ...
bon je vais m'en remettre, je n'ai remboursé qu'une nuitée... mais bon c'est vrai qu'en plus je m'étais embêtée à trouver une baignoire pour eux pendant le pont des jours fériés et du coup je me suis dit qu'ils étaient vraiment gonflés...

Mais sur le coup quand ils m'ont demandé si je pouvais leur rembourser la nuitée payée, j'ai explosé de rire et je leur dis :
" ah... :hehe: mais vous voulez que je vous rembourse 50€ ???"

J'ai rigolé parce que je me suis dit qu'après le laïus sur leur nourrisson qui risquait l'hospitalisation, ils perdaient quand même pas le Nord ! Franchement si je suis vraiment inquiète c'est pas un truc auquel je pense : me faire rembourser une nuitée parce que je pars plus tôt...

Mais sinon, oui oui c'est bien indiqué dans mon contrat... aucun remboursement pour un séjour commencé...
mais je te le dis je me suis trop faite avoir comme une bleue avec le bébé trop malade !
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Re: Notre petit est malade, on va partir...Vous nous rembour

Messagepar insolite Aveyron » 17 Mai 2013, 12:30

T'a raison moi aussi j'aurais pas pensé à me faire rembourser si mon bb était en péril...
Pff...
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Re: Notre petit est malade, on va partir...Vous nous rembour

Messagepar Poep » 22 Mai 2013, 21:36

Je pense que j'aurai fait la même chose pour avoir la paix dans une situation un peu tendue sur la corde famille en détresse :(

La proposition de faire un avoir sur un prochain séjour me semble une bien meilleure solution, ce que j'ai déjà fait, mais il n'y avait pas le the baby larmoyant pour attendrir nos co-coeurs de métal. :ange:

On se fait tous avoir, le top c'est d'en rire et tu sembles le faire avec beaucoup de générosité.
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Re: Notre petit est malade, on va partir...Vous nous rembour

Messagepar Julie » 22 Mai 2013, 21:54

finalité : j'ai envoyé un petit email ce matin en leur indiquant que j'espérais que le petit bout se portait mieux et que nous espérions les retrouver une prochaine fois pour profiter du Jura en famille et de la super baignoire vert pomme achetée pour l'occasion... :cote:

Ils me répondent que le petit n'est pas guéri à cause du mauvais temps et ils concluent par "à une prochaine fois alors et encore merci pour votre compréhension suite à notre départ et pour votre accueil chaleureux."

bon alors je me dis qu'ils reviendront peut être pour de vrai... I hope, I hope ! :ange:

l'avoir pour un prochain séjour était la meilleure option mais je n'ai pas eu la présence d'esprit ! Thierry est l'homme des situations larmoyantes !
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Re: Notre petit est malade, on va partir...Vous nous rembour

Messagepar gitepougnadoires » 22 Mai 2013, 23:06

:hurt3:
:pleur3: :pleur3: :pleur3:
:drapeaublanc:
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Re: Notre petit est malade, on va partir...Vous nous rembour

Messagepar Julie » 22 Mai 2013, 23:12

ce petit drapeau blanc te va si bien Thierry :)
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