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Annulation... : Gestion quotidienne


Annulation...

Toute la gestion au quotidien de nos gîtes, chambres d'hôtes et locations de vacances.

Annulation...

Messagepar Lestran » 06 Mai 2013, 21:43

Voilà,j'ai un client qui vient de m'annuler sa semaine en août,il a versé un chèque d'acompte de 195 euros et me demande le remboursement de cet acompte. J'ai contacté Gîte de France pour que l'on me donne quelques conseils sur ce que j'étais en droit de faire et de ne pas faire! J'ai envoyé donc un mail à ce client en lui expliquant bien que selon le contrat et l'article 3 concernant l'annulation, l'acompte reste du au propriétaire et que j'étais en droit de le garder MAIS que je lui proposais de garder son chèque le temps de relouer et que je lui renvoie si j'ai réussi à relouer! A cause de lui j'ai perdu 15 jours, j'ai les nerfs!Dans mon cas et selon vos expériences, qu'auriez-vous fait?
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Re: Annulation...

Messagepar gitepougnadoires » 06 Mai 2013, 22:57

Slt,
Ben j'aurais fait pareil, les conditions de vente c'est valable pour les 2 parties. Bon après commercialement si tu reloue tu peux rembourser tu as le temps même si cela irrite un peu. Tu peux aussi garder le chèque et leur dire qu'il sera déduit d'un futur séjour.
Nous avons ajouté les mentions sur les contrats qui invitent les clients à prendre une assurance annulation et dans ce cas là je leur dit de voir avec leur assurance. Ha bon vous n'en avez pas pris ? C'est embêtant :langue2:
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Re: Annulation...

Messagepar Julie » 06 Mai 2013, 23:01

Coucou,

Je fais pareil, si je reloue je rembourse ! :cote:
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